Spur - Feature & Improvement Requests

Brands currently face the inconvenience of having to switch to Shopify to manually create orders and collect payments when customers initiate a purchase via chat. This feature request aims to streamline this process by enabling order creation and payment collection directly within Spur's shared inbox. Brands can generate an order summary, send payment links, and confirm transactions, all without leaving the chat interface. This will significantly reduce manual effort and enhance the customer's buying experience. Requested by Antony Chacko - Alpha Marketer

Current System: Currently, there may not be an option to export broadcast analytics directly to an Excel sheet, especially with a custom date range. Suggested Feature: Introduce a feature that allows users to export broadcast analytics to an Excel sheet. This should include the ability to select a custom date range for the data, enabling more tailored and detailed reporting. This functionality would significantly aid in data analysis and decision-making processes. Submitted by Auli Lifestyle

https://nitrocommerce.ai Requested by Digital DC Agency

Current System: Currently, payment gateways like Razorpay and Stripe are integrated with Spur to create payment links within automation flows and trigger subsequent actions based on payment success or failure. Suggested Feature: Implement integration with the Ease Buzz payment gateway to allow the creation of payment links within automation flows. This integration should also trigger next steps when a payment is successful or fails, similar to the existing integrations with Razorpay and Stripe. This feature will provide more options for payment processing and streamline automation workflows. Requested by Pink Bloom

Current System: Sales are attributed to Spur based on direct interactions, such as clicks from a CTA in a message. However, there are instances where a sale might be influenced by Spur without fitting these criteria, leading to potential underreporting of Spur's impact. Suggested Feature: Implement a feature that allows for the manual attribution of sales to Spur, particularly for platforms like Shopify. This could be achieved by adding a "Spur Sale" tag to orders within the Shopify platform whenever a sale is believed to be influenced by Spur but doesn't meet the direct attribution criteria. This feature aims to close the gap in sales attribution, ensuring that all sales influenced by Spur, whether directly or indirectly, are accurately accounted for. This would not only provide a more comprehensive view of Spur's effectiveness but also allow businesses to better understand their customer journey and the role of Spur in their sales process. Suggested by Seven Friday

Current System: Currently, chat automation is automatically paused when a brand messages a customer manually, with options for the brand to manually pause the automation or extend the pause duration. However, there is no feature to pause the automation for a chat indefinitely. Suggested Feature: Implement a feature that allows the automation to be paused indefinitely for a particular chat. This can be linked to the opt-out toggle; when the toggle is turned off for a specific chat, the automation for that chat will also be paused as long as the toggle remains off. This enhancement provides brands, like House of Chikankari, with the flexibility to manage customer interactions more personally and effectively, especially in situations requiring prolonged manual engagement. Requested by House of Chikankari

Current Challenge: Currently, when customers receive a checkout link, the product size is pre-selected based on default settings. This necessitates an additional step where customers must navigate back to select their preferred size, introducing friction and potential dissatisfaction in the shopping experience. Proposed Solution: Implement a functionality within WhatsApp that prompts customers to select their size preference at an early stage of their interaction. This preference should then be used to filter and display only the products available in their size, leading directly to a tailored and hassle-free checkout process that reflects the selected size accurately. Expected Benefits: Enhanced customer satisfaction by providing a more personalized shopping experience. Increased conversion rates due to a smoother, more intuitive purchase journey. Reduction in the number of steps required to complete a purchase, potentially decreasing cart abandonment rates.

Current System: Currently, customers may not have a direct line to reach support agents, possibly leading to longer wait times or multiple steps to get assistance. Suggested Feature: Implement a dedicated helpline number that directly connects customers to support agents. This feature would streamline the support process, allowing customers to receive immediate assistance from an agent, enhancing the overall customer service experience and efficiency. Submitted by Luna Diamond

## Spur Web engage Integration | Spur Private WSP Webengage has a way to integrate WhatsApp providers as Private WSP https://docs.webengage.com/docs/private-wsp With this integration, customers will be able to use both Spur and Webengage as marketing tools in tandem.

-> Current System: Currently, there may not be a specific trigger for sending a default automated reply when the bot receives input that doesn't match any predefined keywords which results in the flow stopping temporarily. -> Suggested Feature: Implement a 'Default Reply Trigger' that activates when a user's input is not recognized or doesn't match any existing keywords. This default reply could include buttons, quick replies, or even initiate a longer flow to guide the user back on track, enhancing the overall user experience and ensuring continuous engagement. Submitted by House of Chikankari.