Spur - Feature & Improvement Requests

Current System: Analytics are currently available at the flow level, but not for individual message templates within those flows. Suggested Feature: Develop a feature to enable analytics for each individual message within a flow. This enhancement would allow users to gain more granular insights into the performance of specific messages, aiding in refining communication strategies and improving customer engagement. Submitted by LetsDressUp

Only static coupon codes can be used with whatsapp automations right now. It would be great if we can fetch newly created discount code (customer specific and with time limitation) from shopify and use that in an automation.

We currently send emails when a flow fails, but there is no way for a spur user to know the moment they open the analytics that if there is something wrong with the flow and maybe steps on how to fix it. Maybe we can show a banner on this flow is failing and it should be fixed on top of the flow analytics?

I have a conern that ex - if 1000 people visited my website and 100 people buy the product then if I want to retarget those remaining 900 people using spur then how am I getting the contact details of those people because they haven't given their contact till now. Really helpful if you are providing thi feature.

Currently the utm details of Spur-generated orders that are captured by Shopify don't contain the name of the broadcast or automation. There is a broadcast number and content number instead. This makes it really difficult to gauge attribution when multiple broadcasts are running at the same time or when customers convert from an older broadcast. It would really help if Spur can show the name of the relevant broadcast or automation under the 'utm_campaign' field.

It would be convenient to have the option to copy pre build flows to our new customers Spur accounts, we have optimized winning flows we want to apply for our clients as templates. Saves a lot of time if we don’t have to rebuild the flows in every accounts to improve the client onboarding experience and be able to launch their WhatsApp marketing faster. And we can onboard more clients with less effort if we scale our business with lots of new clients.

Current System: When creating a new block in the workflow, it is placed below the existing blocks, making it less noticeable and potentially disrupting the user's focus on the newly created block. Suggested Feature: Modify the behavior so that any newly created block is placed above other blocks and automatically highlighted. This will ensure that users can immediately see and focus on the new block, enhancing workflow efficiency and usability.

When we select profiles right now there is no particular sorting.

Implement a feature that allows users to export detailed reports containing key communication metrics. This report should include the following data: 1 - Customer name 2 - Chat initiation date and time 3 - Agent response date and time 4 - Calculated field to measure response time 5 - Flow that was executed on the communication 6 - Agent name that was assigned to the ticket 7 - Current status of the ticket. Requested By - Jitex