Spur - Feature & Improvement Requests

Requested by ''MNQA by Q'' AI report similar to how a human agent would report to the employer what kind of queries were the most frequent today. For example, if there were 3 customers that day that reported leaking beauty products, then the AI report can in a way flag that if it can tell this issue got brought up this many times.

Some brands want a feature which can with a single click refine the message they've typed out to be sent to their customer in the inbox text field and they can then insert it and send it to their customer in the chat

Should allow the AI agent to fetch return/refund/exchange status and provide ReturnPrime link to the customer if they want to request a return/refund/exchange. Not requested by anyone, but inspired by a discussion with LeaClothingCo.

Currently, we can only change the position of the widget to bottom left or bottom right. But multiple users have requested the ability to add vertical padding. Especially on mobile, certain navigation options are overlapped by the widget.

Customers want to create folders that help organize flows. Like revenue generating flows all in one folder that you can group them under and informational/transactional flows all under one folder.

N8N is an alternative to Zapier, and brands can leverage that to connect with a plethora of apps Current alternative is to use webhooks in n8n and trigger http request from spur which is a tad bit inconvenient.

A client suggested this feature: AI comment moderation and replies. I know we have link products but that's much more like an automation except for the AI replies generated beforehand that get sent randomly to each comment. What AI here could help with is sentiment analysis and tag these contacts as ones having positive or negative outlooks on the brand and then the AI can also either reply accordingly or the brand itself will reply.

I've created a simple workflow where a user can trigger a PDF by using a specific word. What I’d like is for the triggered PDF to have a custom name (specifically the name I’ve given it), rather than being downloaded as "document" by default.

People usually drop text like , " hi, can you please share to vlasdtest@gmail.com " . So can we extract just the email , i am sure many small business will find this feature smart and useful. Thank you