Few customers click no in the review flow and it ends abruptly. Bug report has been created and will be looked by the dedicated team.

This proposal aims to provide a detailed framework for tracking and analyzing the expenditure associated with each WhatsApp broadcast, taking into account the different costs for various types of templates and Spur plans. Understanding these costs will enable us to optimize our spending and maximize ROI. Objectives To quantify the direct and indirect costs associated with each WhatsApp broadcast. To assess the ROI of each broadcast in terms of customer engagement, conversions, and other KPIs. To provide actionable insights for future budget allocation. Components of Expenditure Direct Costs WhatsApp Conversation Costs: Varies based on the type of template (Marketing, Utility, Service). Spur Plan Costs: Varies based on the chosen Spur plan (Starter, Growth, Business). Indirect Costs Manpower: Time spent by the team in crafting and sending broadcasts. Content Creation: Costs related to creating media or text for the broadcast. Analysis and Reporting: Time and tools used for post-broadcast analysis.

Overview Develop an integrated chat widget for websites that allows customers to interact with agents directly on the platform, without being redirected to WhatsApp, Instagram, Facebook, or Email. The widget should also include automation features for handling basic queries. Why It's Important To provide a seamless customer experience by enabling direct on-site interactions and quick automated responses to common questions, thereby improving engagement and potentially increasing conversions. What It Will Do Enable real-time chat between customers and agents directly on the website. Incorporate automation to resolve basic queries without agent intervention. Benefits Enhanced customer experience. Improved response time. Increased on-site engagement and potential conversions.

Brands using Spur have requested email integration for customer support and marketing. This feature aims to: Handle Support: Manage customer queries via email, integrating them into Spur Tables. Marketing Automation: Enable email marketing campaigns using Spur's segmentation features. Adding email capabilities will make Spur a more comprehensive, multi-channel platform for customer engagement. Requested by - Daybreak

Shiprocket does not update all order info to Shopify and things like NDR cant be tracked effectively. A direct integration would be helpful

It should be in a list form

Requested by - Kelby

Some chats need instant attention and replying late to them will lead to loss of sales. Notifications will help give those chats priority. Requested by - Kelby

Ability to block contact on all channels

Allow multiple agents to log into the same account. Close and open tickets. Analytics for each agent. Requested by - Power Gummies, Suta.