Spur - Feature & Improvement Requests

Some customers would like to keep a record of sent templates along with the data filled in those templates due to the nature of their business requiring them to keep a record of every communication sent from their number by law so it'd be good to make this feature possible for them

Instead of selecting just one template for a broadcast, the ability to select multiple templates and sending them to random (but equal) cohorts from a chosen segment. Then, getting detailed analytics about which template did better or worse in different aspects to enable brands to have better marketing/communication.

Making leads flow back and forth, real estate clients want that

One of our partners has requested this since they deal with clients in the Netherlands region, and they would like to have this reflect the Dutch language instead so that their clients can have an easier time with the widget

If we could monitor action usage, we could give people more insight on their own business like High escalation rates might mean your bot needs more training data Frequent opt-outs could indicate messaging frequency issues Lots of tracking requests suggests customers want more order status communication

If a linked product is out of stock, everything works as it should, but we replace the OOS product card with a card that says "This product you were looking for is out of stock, but we have tons of other items on the link below: <website CTA> Allow people to customize the text of the OOS card in Link Product Settings.

AI chat replies to the customer, but do not remember the previous chat. It always reply to the last msg. Do not remember about the product or order id or tracking details. It keeps asking again and again for details from the customers.

Please improve delivery boost feature. Above 80% of messages are not getting delivered after 72 hours of retries. Please add more time and tries to get the messages delivered.

Use case: some clients would rather not give access to chats of their insta channel to the support agent but want the agent to handle their WhatsApp chats still

Like track order action has 'Manage' button to tell the bot when to use this action, we need one for escalate to human as well. So that the bot can be told which conditions to open a ticket in and when to not, right within the action. Not in system prompt.