Spur - Feature & Improvement Requests

Currently, when a user imports a CSV file, they need to manually create a segment after the import if they want to categorize the imported data. Adding an option to automatically create a segment during the CSV import process will save time and streamline the workflow. Suggested Feature: Checkbox Option: Add a checkbox during the CSV import process labeled "Create a Segment with this Import." When checked: Automatically create a segment named after the file name or allow users to specify a name for the segment. Assign all imported entries to this segment, making it immediately usable for automation flows, broadcasts, or analytics. When unchecked: The import proceeds as usual without creating a segment. Benefits: Efficiency: Eliminates the need to switch between tasks, reducing time and effort for users. Organization: Ensures imported data is grouped effectively for immediate action. Ease of Use: Simplifies the user experience by combining related actions into one seamless process. Requested by Università Telematica Pegaso Polo Didattico Start Up

Currently, with the normal WhatsApp Business app, when opening the application, the number of chats appears at the bottom. Is it possible to have the same information through Spur? Requested by - Università Telematica Pegaso Polo Didattico Start Up

Some people like less bright UIs so it's just that. Requested by Ignacio

Let's Dress Up (Brand name) requested this feature since they have a flow that goes something like this and their use case definitely is well thought out and makes sense. Their situation: They have this re-engagement flow that carries on for a period of 50 days. It gets triggered after a delivery of a product to their customers, then there are multiple delays and in between all those delays they keep presenting their customers offers and discounts in order to re-engage and drive sales. And the 'Last Step' column can tell them where each customer is on their flow journey and they need to export that data for their use as well. This way they can engineer touchpoints with the client to drive sales and somewhat predict when the next purchase from them will be and if there isn't any at the end of 50 days, they'll know that ''hey this person is immune to offers no matter what offer or discount we throw at them'' and then they'll invest their energy somewhere else since marketing messages cost money.

Background/Context: Currently, the system only supports one language for marketing messages, limiting the ability to cater to customers who communicate in different languages. For example, if a customer prefers Arabic, there is no automated way to ensure marketing messages are sent in their preferred language. This creates challenges in providing personalized communication. Request Details: • Add support for multiple languages in the system, starting with English and Arabic. • Allow users to select their preferred language in their profile (e.g., Arabic or English). • Automatically send marketing messages in the preferred language of the user: • If the user chooses Arabic, messages should be sent in Arabic. • If the user chooses English, messages should be sent in English. • Ensure smooth integration of the language selection feature into the existing user profiles. Use Case/Benefit: This feature will improve user experience by enabling personalized communication based on customer preferences. It will allow businesses to: • Build stronger customer relationships through culturally appropriate communication. • Increase engagement and response rates by sending marketing messages in the user’s preferred language. • Expand reach to Arabic-speaking audiences, thereby improving inclusivity and customer satisfaction. Requested by: Khaled from New Tech Store (Kuwait), “If the sister uses Arabic, the marketing messages will send in Arabic; if in English, they will be in English.”

Ability to automate flows in Tiktok DMs Requested by: https://use.spurnow.com/app/inbox/all/chat/13437433?channel=all&ticketStatus=OPEN&isUnread=true

Cash free is another payment platform; there is one user who requested it but they did also say that there are a lot of people who use cash free so if that's true we might want to prioritise that. requested by: pickskart

A person suggested that a feature like that should be made so that they can delete contacts that match a certain criteria via a tag

Currently, there isn’t a way to directly import data via a webhook when a website button like "I am interested in this upcoming product" or "Notify me when this is back in stock" is clicked. To enhance this, we need to explore how to capture that information from Shopify when such buttons are clicked and use it to automatically segment customers for targeted broadcasts. For instance, when an item is back in stock, customers in the relevant segment could immediately be notified via an automated broadcast. Ideally, this process could also be fully automated by syncing with Shopify to detect when a product is restocked. There are Shopify apps like Back in Stock by Booster Apps or Back in Stock by Appikon that support sending restock information. We could potentially explore integrating our system with one of these apps to streamline the workflow.

Current System: Currently, there may be limited options for sending data from Spur to external systems, requiring manual data export processes. Suggested Feature: Implement webhooks as an action within Spur's automation flows, allowing users to automatically send data to external systems. This feature would facilitate seamless data integration, improving efficiency and enabling more complex workflows. Post Request Block Requested by Libas