Spur - Feature & Improvement Requests

a client is asking for custom fields in stripe checkout page https://docs.stripe.com/payments/checkout/custom-fields They want to capture some details about the user in Stripe dashboard itself.

Some customers would like to keep a record of sent templates along with the data filled in those templates due to the nature of their business requiring them to keep a record of every communication sent from their number by law so it'd be good to make this feature possible for them

Overview Develop an integrated chat widget for websites that allows customers to interact with agents directly on the platform, without being redirected to WhatsApp, Instagram, Facebook, or Email. The widget should also include automation features for handling basic queries. Why It's Important To provide a seamless customer experience by enabling direct on-site interactions and quick automated responses to common questions, thereby improving engagement and potentially increasing conversions. What It Will Do Enable real-time chat between customers and agents directly on the website. Incorporate automation to resolve basic queries without agent intervention. Benefits Enhanced customer experience. Improved response time. Increased on-site engagement and potential conversions.

Brands using Spur have requested email integration for customer support and marketing. This feature aims to: Handle Support: Manage customer queries via email, integrating them into Spur Tables. Marketing Automation: Enable email marketing campaigns using Spur's segmentation features. Adding email capabilities will make Spur a more comprehensive, multi-channel platform for customer engagement. Requested by - Daybreak

Instead of selecting just one template for a broadcast, the ability to select multiple templates and sending them to random (but equal) cohorts from a chosen segment. Then, getting detailed analytics about which template did better or worse in different aspects to enable brands to have better marketing/communication.

Making leads flow back and forth, real estate clients want that

One of our partners has requested this since they deal with clients in the Netherlands region, and they would like to have this reflect the Dutch language instead so that their clients can have an easier time with the widget

If we could monitor action usage, we could give people more insight on their own business like High escalation rates might mean your bot needs more training data Frequent opt-outs could indicate messaging frequency issues Lots of tracking requests suggests customers want more order status communication

If a linked product is out of stock, everything works as it should, but we replace the OOS product card with a card that says "This product you were looking for is out of stock, but we have tons of other items on the link below: <website CTA> Allow people to customize the text of the OOS card in Link Product Settings.

AI chat replies to the customer, but do not remember the previous chat. It always reply to the last msg. Do not remember about the product or order id or tracking details. It keeps asking again and again for details from the customers.