Spur - Feature & Improvement Requests

typing '/' in the chat shows quick replies to select from and send in zoko,io, a customer mentioned they want this feature here as well and i can think it'll be helpful as well instead of tapping on '+' then selecting quick replies from there. requested by: Casebasket

most recent tags on contacts in inbox should show under customer's name in the inbox, so they can see which tags each customer belongs at a glance

some customers have chats they'd like on top of the inbox for later use

It would be great to go to specific chats faster based on tags assingned , on then side of the panel, there will be tags list with counts. it will also help to go to priority chats first and soo on, this will help organize chats before even openeing the chats , by using auto assign tags feature of SPUR for differenciating between sales or support query this feature will be useful for many stores *Attached an example image

some customers want this so they can train AI on the data they have related to conversations specific to their business

https://developers.facebook.com/docs/whatsapp/flows/ Multiple brands have requested this. Use case shared by Kjell: Booking restaurant reservations Use case shared by Perfect Computers: Pre-filling Shopify Checkout page before sending people checkout link

Currently, with the normal WhatsApp Business app, when opening the application, the number of chats appears at the bottom. Is it possible to have the same information through Spur? Requested by - Università Telematica Pegaso Polo Didattico Start Up

Integration of Google sheet

Brands using Spur have requested email integration for customer support and marketing. This feature aims to: Handle Support: Manage customer queries via email, integrating them into Spur Tables. Marketing Automation: Enable email marketing campaigns using Spur's segmentation features. Adding email capabilities will make Spur a more comprehensive, multi-channel platform for customer engagement. Requested by - Daybreak

Will help solve a ton of customer queries as well Also it should have a link that takes you to the automation flow itself Requested by Royal