Spur - Feature & Improvement Requests

Use case: some clients would rather not give access to chats of their insta channel to the support agent but want the agent to handle their WhatsApp chats still

Like track order action has 'Manage' button to tell the bot when to use this action, we need one for escalate to human as well. So that the bot can be told which conditions to open a ticket in and when to not, right within the action. Not in system prompt.

Label with color on tags Chat Filter with label Text wise search for tags

(thier) client asks: show me available shirts in white bot already knows what they have in white but NOT what is currently in stock we need that

Customer chat links where the click happened will be a plus

Some customers would like to define certain criteria for what qualifies as ''spam'' to them and choose to have their bot not respond to such queries at all, not even acknowledgment or refusal of service, the bot should just NOT reply.

Some clients want to track their daily spends this way Requested by: House of Fett

On the chat, after the AI agent answers I would like "did this help you" to be in spanish, anything but in spanish

Some customers want to use variables in the dynamic media url instead of uploading the image/document as a static property So for example they want to reference a registration number that's saved in the custom fields for all their contacts they want the media url (dynamic) to be : https://www.example.com/{{customer.context[custom.registrationno]}}.pdf so that the pdf on their servers can be fetched for each person dynamically Requested by : evento