Spur - Feature & Improvement Requests

Feature: I propose the implementation of a drag-and-drop functionality for reordering list items within the context of WhatsApp messages. Currently, users are unable to rearrange items easily, and the process requires a considerable amount of effort. Explanation: The ability to reorder list items through a simple drag-and-drop action would provide users with a more intuitive and efficient means of organizing their messages. This feature could streamline the user experience, saving time and effort currently spent on manual rearrangement

Some customers need that data for backup purposes and to create knowledge bases, FAQs

Currently, you can only see ticket and contact analytics for a custom time period on the dashboard - there's on way to export it. The request is for the ability to export this data. Request By - Sheetal Batra.

Some of our customers use Spur as a CRM and want to track agent-specific performance metrics, such as: • Response time per agent (How long did they take to reply to each query?) • Number of chats handled per agent • Customer satisfaction ratings for each agent requested by Billy Wang from the UK

A trigger for whenever someone closes a conversation in the Shared Inbox. Can be used for CSAT amongst other things.

Integration of Google sheet

Current System: Currently, there may not be an option to export broadcast analytics directly to an Excel sheet, especially with a custom date range. Suggested Feature: Introduce a feature that allows users to export broadcast analytics to an Excel sheet. This should include the ability to select a custom date range for the data, enabling more tailored and detailed reporting. This functionality would significantly aid in data analysis and decision-making processes. Submitted by Auli Lifestyle

so right now it says for label xari's chat widget, on clicking the WhatsApp button '' https://labelxari.com/ Hi, I need help with .....' they need it with just ''Hi, I need help with .....'' they dont want the link to be there.

Divyansh's Notes: We can provide customization options like EcomSend Popup, where you can define when it pops up based on various conditions.