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Enhanced Delay Block with Time and Day Options
Current System: The current delay block allows users to set delays in seconds, minutes, hours, days, and weeks. However, it lacks the ability to specify the exact time of day or select specific days of the week for the delay to end. Suggested Improvement: Add two new options to the delay block for more precise scheduling: Delay until a specific time of day: Allow users to select a specific time of day for the delay to end. This option should include the ability to choose any timezone, potentially using the recipient's timezone for even more personalized timing. Delay until specific days of the week: Introduce the ability to select or deselect specific days of the week (Monday through Sunday) for when the action should be executed. This allows for automation flows to be paused on days when engagement might be less effective or not desired. Requested by: Vocalmaster
Smart Handling of Draft and Out-of-Stock Products in Link Products
Current System: The current 'Link Products' feature allows products to be connected with posts regardless of their stock status or if they are in draft, leading to situations where customers are shown products that are not available for purchase. Suggested Improvement: Update the 'Link Products' feature to exclude products in draft from being linked to posts. For products that are out of stock, automatically include an 'Out of Stock' mention when they are connected to a post. This approach ensures that customers are only shown available products or are clearly informed about the stock status, improving transparency and customer satisfaction. Requested by Utkalamrita
Indefinite Automation Pause for Specific Chats
Current System: Currently, chat automation is automatically paused when a brand messages a customer manually, with options for the brand to manually pause the automation or extend the pause duration. However, there is no feature to pause the automation for a chat indefinitely. Suggested Feature: Implement a feature that allows the automation to be paused indefinitely for a particular chat. This can be linked to the opt-out toggle; when the toggle is turned off for a specific chat, the automation for that chat will also be paused as long as the toggle remains off. This enhancement provides brands, like House of Chikankari, with the flexibility to manage customer interactions more personally and effectively, especially in situations requiring prolonged manual engagement. Requested by House of Chikankari
Duplicate Segment Functionality
Implement a 'Duplicate Segment' feature that allows users to easily replicate an existing segment with all its criteria and settings. This would streamline the process of creating new segments that are similar to existing ones, saving time and improving user experience by eliminating the need to manually recreate segment criteria from scratch. Requested by: Seven Friday
Select size option on WhatsApp
Current Challenge: Currently, when customers receive a checkout link, the product size is pre-selected based on default settings. This necessitates an additional step where customers must navigate back to select their preferred size, introducing friction and potential dissatisfaction in the shopping experience. Proposed Solution: Implement a functionality within WhatsApp that prompts customers to select their size preference at an early stage of their interaction. This preference should then be used to filter and display only the products available in their size, leading directly to a tailored and hassle-free checkout process that reflects the selected size accurately. Expected Benefits: Enhanced customer satisfaction by providing a more personalized shopping experience. Increased conversion rates due to a smoother, more intuitive purchase journey. Reduction in the number of steps required to complete a purchase, potentially decreasing cart abandonment rates.
Helpline for Direct Agent Support
Current System: Currently, customers may not have a direct line to reach support agents, possibly leading to longer wait times or multiple steps to get assistance. Suggested Feature: Implement a dedicated helpline number that directly connects customers to support agents. This feature would streamline the support process, allowing customers to receive immediate assistance from an agent, enhancing the overall customer service experience and efficiency. Submitted by Luna Diamond
Connect Multiple WhatsApp Numbers
Current System: Currently, Spur accounts may be limited to a single WhatsApp number connection. Suggested Feature: Introduce the option for Growth and Business plan users to connect multiple phone numbers for WhatsApp to their single Spur account. This feature, chargeable at $15 per extra number, would allow for greater flexibility and scalability in managing WhatsApp communications for businesses. Requested by الفرسان المميزة
Private WSP Integration Webengage
## Spur Web engage Integration | Spur Private WSP Webengage has a way to integrate WhatsApp providers as Private WSP https://docs.webengage.com/docs/private-wsp With this integration, customers will be able to use both Spur and Webengage as marketing tools in tandem.
Direct Product Card Responses in Link Product Feature
Current System: The existing "Link Product" feature sends an initial message in response to comments before product cards can be sent, facilitating cart recovery efforts. Suggested Improvement: Enhance the "Link Product" feature to allow brands the option to send product cards directly in response to customer comments, bypassing the initial message. This improvement aims to enable quicker customer engagement and potentially increase conversion rates. Submitted by Multiple Brands