Spur - Feature & Improvement Requests

Filtering chats is currently only possible based on read state (read, unread, all) We need more comprehensive filters, like ones based Spur tags assigned manually or through an automation. Requested by EcomTushar Team

72 hours is sometimes overkill for a sale for example that would only last 2 days If we deliver that message 72 hours later that sale is long gone + customer loses money delivering it + the customer's customer also is let down by the sale actually not being there anymore

An ability to see how much revenue any single post has made from link products

Link products can already track inventory, there just needs to be a different message that goes in the case of out of stock items that can be configured by the customer like ''Sorry, that product is out of stock, but you can still checkout these other recommendations: link.c0m/product123.''

Customer requested the ability to make the spin the wheel pop up smaller on mobile screens instead of it taking up the entire screen. Their use case is that their customers have low tech literacy (age 35+) and may get confused when the pop up covers the whole screen, not knowing how to dismiss it or go back. Requested feature: adjustable pop up size or a smaller default size for mobile devices.

Currently the gemini 2.5 flash model randomly creates tickets and produces wrong json when there are many actions, need to improve our internal pipeline since 2.5 flash mostly is good for simple use cases like click to whatsapp ads or click to instagram ads, collecting some data and then recommending stuff

Current Behavior: The AI always sends a fixed message to customers right before handing off a ticket to a human agent. Requested Changes: Make the handoff message fully configurable – Allow admins to edit/customize the text, including support for multiple languages (e.g., English, Hindi, etc.). Add a toggle to disable the handoff message – When turned off, the AI should silently transfer the ticket to the human agent without sending any message to the customer.