Spur - Feature & Improvement Requests

so right now it says for label xari's chat widget, on clicking the WhatsApp button '' https://labelxari.com/ Hi, I need help with .....' they need it with just ''Hi, I need help with .....'' they dont want the link to be there.

Divyansh's Notes: We can provide customization options like EcomSend Popup, where you can define when it pops up based on various conditions.

right now you can only close 1 chat a time, this could be changed to allow multiple chats at once.

Folks want to download the list of contacts with their message status for a broadcast and use it for manual retargeting and analytics

Filtering chats is currently only possible based on read state (read, unread, all) We need more comprehensive filters, like ones based Spur tags assigned manually or through an automation. Requested by EcomTushar Team

Hi team, We would need a request from your end wherein we can export all the Campaign broadcast details in a excel. Currently all the tools support this but Spur doesnt. And going to each & every campaign manually and filling it from there is a tedious task. So would need help in the same. Kindly help

By default (at the time of writing) DeliveryBoost works for 24 hours from the time of sending a marketing message or until it is delivered, whichever happens first. Brands have requested the ability to increase/decrease the 24 hour time period. While some want to prolong DeliveryBoost to get better delivery rates, others want to reduce it for more time sensitive broadcasts. Use cases shared: Want to increase DeliveryBoost from 24 hours for better delivery rates on broadcasts/automations. Want to decrease DeliveryBoost duration below 24 hours in case of Flash Sales.

someone was using a long keyword to trigger an IG flow, it wasn't working but when we shortened the keyword, the flow got triggered and messages were successfully sent. There shouldn't be a limit to the keyword length.