Current System: Currently, chat automation is automatically paused when a brand messages a customer manually, with options for the brand to manually pause the automation or extend the pause duration. However, there is no feature to pause the automation for a chat indefinitely.
Suggested Feature: Implement a feature that allows the automation to be paused indefinitely for a particular chat. This can be linked to the opt-out toggle; when the toggle is turned off for a specific chat, the automation for that chat will also be paused as long as the toggle remains off. This enhancement provides brands, like House of Chikankari, with the flexibility to manage customer interactions more personally and effectively, especially in situations requiring prolonged manual engagement.
Requested by House of Chikankari