Spur - Feature & Improvement Requests

Brands currently face the inconvenience of having to switch to Shopify to manually create orders and collect payments when customers initiate a purchase via chat. This feature request aims to streamline this process by enabling order creation and payment collection directly within Spur's shared inbox. Brands can generate an order summary, send payment links, and confirm transactions, all without leaving the chat interface. This will significantly reduce manual effort and enhance the customer's buying experience. Requested by Antony Chacko - Alpha Marketer

Current System: Currently, there may not be an option to export broadcast analytics directly to an Excel sheet, especially with a custom date range. Suggested Feature: Introduce a feature that allows users to export broadcast analytics to an Excel sheet. This should include the ability to select a custom date range for the data, enabling more tailored and detailed reporting. This functionality would significantly aid in data analysis and decision-making processes. Submitted by Auli Lifestyle

https://nitrocommerce.ai Requested by Digital DC Agency

A trigger for whenever someone closes a conversation in the Shared Inbox. Can be used for CSAT amongst other things.

Current System: Currently, payment gateways like Razorpay and Stripe are integrated with Spur to create payment links within automation flows and trigger subsequent actions based on payment success or failure. Suggested Feature: Implement integration with the Ease Buzz payment gateway to allow the creation of payment links within automation flows. This integration should also trigger next steps when a payment is successful or fails, similar to the existing integrations with Razorpay and Stripe. This feature will provide more options for payment processing and streamline automation workflows. Requested by Pink Bloom

Current System: Sales are attributed to Spur based on direct interactions, such as clicks from a CTA in a message. However, there are instances where a sale might be influenced by Spur without fitting these criteria, leading to potential underreporting of Spur's impact. Suggested Feature: Implement a feature that allows for the manual attribution of sales to Spur, particularly for platforms like Shopify. This could be achieved by adding a "Spur Sale" tag to orders within the Shopify platform whenever a sale is believed to be influenced by Spur but doesn't meet the direct attribution criteria. This feature aims to close the gap in sales attribution, ensuring that all sales influenced by Spur, whether directly or indirectly, are accurately accounted for. This would not only provide a more comprehensive view of Spur's effectiveness but also allow businesses to better understand their customer journey and the role of Spur in their sales process. Suggested by Seven Friday

Current Challenge: Currently, when customers receive a checkout link, the product size is pre-selected based on default settings. This necessitates an additional step where customers must navigate back to select their preferred size, introducing friction and potential dissatisfaction in the shopping experience. Proposed Solution: Implement a functionality within WhatsApp that prompts customers to select their size preference at an early stage of their interaction. This preference should then be used to filter and display only the products available in their size, leading directly to a tailored and hassle-free checkout process that reflects the selected size accurately. Expected Benefits: Enhanced customer satisfaction by providing a more personalized shopping experience. Increased conversion rates due to a smoother, more intuitive purchase journey. Reduction in the number of steps required to complete a purchase, potentially decreasing cart abandonment rates.

Current System: Currently, customers may not have a direct line to reach support agents, possibly leading to longer wait times or multiple steps to get assistance. Suggested Feature: Implement a dedicated helpline number that directly connects customers to support agents. This feature would streamline the support process, allowing customers to receive immediate assistance from an agent, enhancing the overall customer service experience and efficiency. Submitted by Luna Diamond

## Spur Web engage Integration | Spur Private WSP Webengage has a way to integrate WhatsApp providers as Private WSP https://docs.webengage.com/docs/private-wsp With this integration, customers will be able to use both Spur and Webengage as marketing tools in tandem.

Current System: There is currently no automated process for closing chats after a period of customer inactivity. Suggested Feature: Introduce a feature that automatically closes chat tickets if there is no response from the customer within a set time frame, such as 6 hours. This aligns with industry standards seen in platforms like BlinkIt and City Furnish, and would greatly enhance the efficiency of chat management. Submitted by Lets Dress Up