Spur - Feature & Improvement Requests

Ability to block contact on all channels

Usecase - If someone sends us our own reel or photo, start an automation - Make a start trigger like this Requested by eCom Tushar

Export segment that is created via Spur into a CSV file Requested by - Nickron

Integration of Google sheet

Current System: Currently, Spur's shared inbox displays direct messages (DMs) but does not include comments from Instagram posts. This requires support teams to switch between Spur and Instagram to manage and respond to comments, which can be inefficient and time-consuming. While comments that receive automated replies are already shown in Spur, comments without automated replies are not visible within the shared inbox. Suggested Feature: Integrate the ability to display and manage Instagram comments directly within Spur's shared inbox. This feature would allow support teams to view and reply to comments, including those that are not automated, without leaving the Spur platform. By centralizing all customer interactions in one place, this enhancement would improve workflow efficiency and ensure timely responses to customer queries and feedback. Requested by IDEE Eyewear

Current System: Currently, when importing contacts via CSV to Spur, custom fields can be created and populated, and used to replace template variables while running a broadcast. Suggested Improvement: Custom Fields in Settings Also, a new setting "Custom Fields" where one can easily create new Custom Fields and manage existing ones. Custom Fields for Segmentation Allow custom fields (e.g., "Custom[Store Location]") to be utilized in segmentation. This would enable more precise targeting and better data organization. Custom Fields in Workflow Builder Action to Create Custom Fields Action to add Value to a Custom Field Submitted by Pink Bloom

Current System: Users currently have to post content (reels, posts, ads, etc.) first and then manually link it to an automation flow, which can be time-consuming. Suggested Feature: Implement a trigger for the next scheduled post on Instagram and Facebook. This would allow users to set up automation flows in advance, saving time and streamlining the posting and engagement process. Submitted by Harman Singh

Implement a 'Duplicate Segment' feature that allows users to easily replicate an existing segment with all its criteria and settings. This would streamline the process of creating new segments that are similar to existing ones, saving time and improving user experience by eliminating the need to manually recreate segment criteria from scratch. Requested by: Seven Friday

Introduce the capability to set fallback values for variables within Automation Flows. For instance, if a customer has not shared their first name, a default value like "Valued Customer" could be used. This feature aims to make automated communications more personalized and engaging, even when certain customer data is missing. Submitted by LetsDressUp

Current System: Currently, Spur accounts are limited to a single Instagram page connection, restricting businesses with multiple pages from integrating their entire social presence. Suggested Feature: Introduce the capability for Spur accounts to connect with multiple Instagram pages. This feature would allow businesses that operate several pages, such as Salty with their 'Salty Alpha' page, to manage their social media interactions and catalog tagging from a unified platform. Submitted by Kanishk Garg, Salty (Co-founder)