Spur - Feature & Improvement Requests

Current System: Currently, chat automation is automatically paused when a brand messages a customer manually, with options for the brand to manually pause the automation or extend the pause duration. However, there is no feature to pause the automation for a chat indefinitely. Suggested Feature: Implement a feature that allows the automation to be paused indefinitely for a particular chat. This can be linked to the opt-out toggle; when the toggle is turned off for a specific chat, the automation for that chat will also be paused as long as the toggle remains off. This enhancement provides brands, like House of Chikankari, with the flexibility to manage customer interactions more personally and effectively, especially in situations requiring prolonged manual engagement. Requested by House of Chikankari

Current System: Currently, order cancellations are actioned based on the Order ID, which customers may not have readily available. This process typically relies on Shopify triggers like 'Order Created'. Suggested Improvement: Modify the order cancellation action to allow customers to cancel orders using the Order Name, which they have access to. This change would enable customers to initiate cancellations directly, without relying on Shopify triggers or needing the Order ID, thereby enhancing the customer experience and streamlining the cancellation process. Requested by Ashpveda

Current System: Currently, when Spur fetches Facebook messages, it encounters issues with the absence of usernames, resulting in the system sending "@null" in direct messages. Suggested Improvement: Develop a solution to handle cases where Facebook usernames are not available. Instead of defaulting to "@null," the system could use an alternative placeholder or skip the username insertion. This improvement aims to enhance the user experience by ensuring more coherent and professional communication. Submitted by Darshan Lathiya - Sudhati

I tried sending Automated flows in shared inbox for All Girls Slay and was unable to do that. Raising a bug report for the same.