Introduce a conversational AI (ChatGPT) capable of handling customer messages across IG, FB, and WA
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Royal Tomar
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Royal Tomar
Merged in a post:
Conversational AI for Customer Messaging
Royal Tomar
Current System: Currently, customer messages across Instagram, Facebook, and WhatsApp may be handled manually or through basic automation that does not learn over time or assess the relevance of its responses.
Suggested Feature: Introduce a conversational AI (ChatGPT) capable of handling customer messages across IG, FB, and WA. This AI would:
- Learn from every conversation to improve its responses over time.
- Utilize a confidence score to assess its ability to provide accurate answers. If confident, it will respond; if not, it will offer to connect the customer with human support.
- Allow customers to provide feedback on the helpfulness of its answers, using this feedback for further training.
- Enable brands to upload a knowledge base in the form of PDFs or manually input FAQs for AI training, enhancing its ability to provide relevant and accurate responses.
- Inform the brand and assign an agent if the AI's response is deemed unsatisfactory by the customer, ensuring no query goes unresolved.
Suggested by The Quirky Naari
Royal Tomar
Merged in a post:
AI Messaging Support for Businesses
Royal Tomar
Background/Context:
Customers have expressed interest in using AI to enhance communication by automating messages sent on behalf of businesses.
Request Details:
• Add AI capabilities to send messages on behalf of businesses through Spur.
• Allow businesses to define templates or guidelines for AI-driven messaging.
Use Case/Benefit:
This feature would streamline communication, save time for businesses, and enable more consistent and timely engagement with customers.
Reference:
Requested by Saurabh Chaturvedi.