Overview

Develop an integrated chat widget for websites that allows customers to interact with agents directly on the platform, without being redirected to WhatsApp, Instagram, Facebook, or Email. The widget should also include automation features for handling basic queries.

Why It's Important

To provide a seamless customer experience by enabling direct on-site interactions and quick automated responses to common questions, thereby improving engagement and potentially increasing conversions.

What It Will Do

Enable real-time chat between customers and agents directly on the website.

Incorporate automation to resolve basic queries without agent intervention.

Benefits

Enhanced customer experience.

Improved response time.

Increased on-site engagement and potential conversions.