Hi

I have implemented a review flow triggered by delivery updates. However, the current system only triggers actions upon fulfillment updates rather than the actual delivery. As a result, when a customer places an order and the shipping information is updated, the customer is added to the automation list.

Each shipping update creates a new entry, and I’ve noticed that this results in a total of five entries per customer by the time the item is delivered. Of these five entries, only one corresponds to the actual review request flow, which is triggered when the item has been delivered.

So the effect is:

When dealing with dozens of orders, the system currently logs multiple entries for each order – one for every shipping update. This means that for each customer, there are typically five entries in the automation list before the order is finally delivered.

Managing these entries becomes confusing, as only the last entry (when the order is delivered) is relevant for triggering the review request. With dozens of orders, the system is cluttered with unnecessary updates.

This leads to potential delays or errors in managing customer reviews, as you have to sift through multiple entries just to find the final one that matters. Yes you can filter after the Export via Google Sheet but this should not be the first option why i do neet to brows 200 entriest for 40 reviews or why do i need to export to see actually how the flow is performing