Implement a feature that allows users to export detailed reports containing key communication metrics. This report should include the following data:

1 - Customer name

2 - Chat initiation date and time

3 - Agent response date and time

4 - Calculated field to measure response time

5 - Flow that was executed on the communication

6 - Agent name that was assigned to the ticket

7 - Current status of the ticket.

Requested By - Jitex