Ability to export chat data, conversations, and such
Royal Tomar
Merged in a post:
ability to export conversations from Spur into an file
Khizar Arif
some customers want this so they can train AI on the data they have related to conversations specific to their business
Rohan Rajpal
Lets say we build that, exactly in what format do our customers want the data?
Since this is chat, so it can't be a simple CSV, since if each row is a contact, where will we show the messages? They'll be too big to just fit into one column, it'll be a mess.
Here's how intercom does it:
https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data
Even intercom does not give the chat data, only the conversation titles and customer email info, that's it.
Looked up the same for crisp and other tools, same, it does not have any export
Royal Tomar
Rohan Rajpal: can look into how telegram does it, they generate a whole HTML page with the conversations as they appear in the actual chat