Spur - Feature & Improvement Requests

Currently support has to figure out if the Razorpay key is correct and tell the customer. Spur should be smart enough to itself identify if the razorpay integration is correct and tell the customer about it

Some international clients have requested the translation of the platform into Portuguese.

Filtering chats is currently only possible based on read state (read, unread, all) We need more comprehensive filters, like ones based Spur tags assigned manually or through an automation. Requested by EcomTushar Team

Right now, we only show till delivered. We can show clicked and sales as well.

Current System: Currently, creating segment filters requires manual setup for each filter, and there is no direct option to duplicate existing filters and apply "and/or" conditions between them. Suggested Feature: Implement a feature that allows users to duplicate an existing segment filter and easily apply "and/or" conditions between the original and the duplicated filters. This will streamline the process of creating complex segmentations, saving time and reducing errors.

Marketing lead is the same as admin, minus the security settings.

Default assignee keeps changing, but let's say we want a particular automation to always go to the default assignee. This improvement will help with that.

Current System: The current delay block allows users to set delays in seconds, minutes, hours, days, and weeks. However, it lacks the ability to specify the exact time of day or select specific days of the week for the delay to end. Suggested Improvement: Add two new options to the delay block for more precise scheduling: Delay until a specific time of day: Allow users to select a specific time of day for the delay to end. This option should include the ability to choose any timezone, potentially using the recipient's timezone for even more personalized timing. Delay until specific days of the week: Introduce the ability to select or deselect specific days of the week (Monday through Sunday) for when the action should be executed. This allows for automation flows to be paused on days when engagement might be less effective or not desired. Requested by: Vocalmaster

Current System: The current 'Link Products' feature allows products to be connected with posts regardless of their stock status or if they are in draft, leading to situations where customers are shown products that are not available for purchase. Suggested Improvement: Update the 'Link Products' feature to exclude products in draft from being linked to posts. For products that are out of stock, automatically include an 'Out of Stock' mention when they are connected to a post. This approach ensures that customers are only shown available products or are clearly informed about the stock status, improving transparency and customer satisfaction. Requested by Utkalamrita

Current System: The existing "Link Product" feature sends an initial message in response to comments before product cards can be sent, facilitating cart recovery efforts. Suggested Improvement: Enhance the "Link Product" feature to allow brands the option to send product cards directly in response to customer comments, bypassing the initial message. This improvement aims to enable quicker customer engagement and potentially increase conversion rates. Submitted by Multiple Brands